The Study of Effectiveness of Administrative Reform Program on Customer’s Satisfaction in the Education Departments of the Cities of Mohr and Lamerd
D.r Seyed Ahmad Hashemi and Hasan Karimi
Department of education, Lamerd Branch, Islamic Azad University, lamerd , Iran
M.A student training and human resource development, Lamerd Branch, Islamic Azad University, and Lamerd, Iran
Abstract : The study aimed at assessing the effectiveness of administrative reform programs on customer satisfaction in the education departments of the city of Mohr and Lamerd. The research was a descriptive survey. The study included all patients (clients) Education of city Lamerd and Mohr 2550 the number of people who were estimated based on 334 subjects. The customer satisfaction uestionnaire clerical administrative reform program (2012), which is formally equal to -0.86 0.55 reported. Reliability using Cronbach's 0.88 was calculated. The purpose of this study was descriptive and inferential statistical methods were used. Results showed that the system's suggestions and plan Feedback is significantly higher than the effective level. The mean effective plan is documenting circulars and instructions of the significantly lower.
Keywords: effectiveness, administrative reform, satisfaction, education
DownloadArticle
كلام اول 
موضوع: مقالات چاپ شده در مجلات خارجي ISC
نويسنده: 
تاريخ: 21 بهمن 1393
بازديدها: 896
